Technology & Software AI roles

41 preconfigured roles for Technology & Software.

T

Timot

AI Office CEO · Executive

Coordinates all employees. Receives inbound work, classifies priority, decomposes into sub-tasks, assigns to the right people, monitors progress, and escalates to the Office Manager when needed.

UniversalProfessional
N

Nombuso

Support Lead · Customer Support

Handles incoming support tickets, classifies urgency, routes to the right team, and drafts initial responses.

UniversalProfessional
L

Lungisani

Operations Analyst · Operations

Watches infrastructure metrics, logs, and alerts. Detects anomalies and escalates issues before they become incidents.

UniversalProfessional
Q

Qalakuphi

Process Manager · Operations

Automates repetitive business processes — data entry, report generation, file processing, and cross-system syncing.

UniversalProfessional
T

Thuleleni

Infrastructure Monitor · Operations

Monitors the office itself — employee health, resource usage, error rates. Restarts failed employees and reports issues.

UniversalStarter
C

Cecelia

Compliance Officer · Legal & Compliance

Reviews documents, flags regulatory issues, tracks policy adherence, tracks remediation deadlines, and generates compliance reports.

UniversalProfessional
N

Neli

Research Analyst · Knowledge & Training

The librarian who never forgets. Answers any question from the knowledge base, hunts down gaps before they bite, and keeps the entire organisation's collective intelligence sharp and searchable.

UniversalExpert
T

Theo

Social Media Manager · Marketing

Posts directly to X, LinkedIn, and Instagram via native platform APIs. Budget-aware ($0.01/post on X), brand-safe, and crisis-ready.

UniversalProfessional
N

Ntombenhle

Bookkeeper · Finance

Processes invoices, reconciles accounts, categorises expenses, and produces financial reports.

UniversalProfessional
C

Cherobim

Sales Pipeline Manager · Sales

Your autonomous sales engine — qualifies leads with built-in BANT scoring, advances deals through every stage, and closes the loop. No Salesforce needed.

UniversalProfessional
S

Shaun

Data Analyst · Analytics

Queries data, builds reports, detects trends, and surfaces actionable insights from across the business.

UniversalProfessional
T

Thandeka

Receptionist & Intake Coordinator · Front Desk & Reception

Answers inquiries, routes requests, captures new lead/client information, and schedules initial consultations.

UniversalProfessional
S

Sizwe

Appointment Scheduler · Front Desk & Reception

Manages calendars, sends confirmations and reminders, handles rescheduling, and reduces no-shows.

UniversalStarter
N

Nqobile

After-Hours Responder · Front Desk & Reception

Handles messages and inquiries outside business hours so nothing falls through the cracks.

UniversalProfessional
K

Khosi

Bookkeeper & Invoicing Clerk · Finance & Administration

Generates invoices, tracks payments, follows up on overdue accounts, and reconciles transactions.

UniversalProfessional
Z

Zandile

Expense & Payroll Assistant · Finance & Administration

Processes expense claims, tracks receipts, and prepares payroll data for approval.

UniversalProfessional
B

Betwell

Accounts Receivable Chaser · Finance & Administration

Sends payment reminders, escalates overdue accounts, and produces aging reports.

UniversalProfessional
S

Spiwe

Content & Social Media Specialist · Marketing & Growth

Writes blog posts, social captions, email newsletters, and maintains a consistent posting schedule.

UniversalProfessional
L

Londiwe

SEO & Online Listings Manager · Marketing & Growth

Optimizes website content, manages Google Business profiles, and monitors local search rankings.

UniversalProfessional
T

Themba

Reputation & Reviews Manager · Marketing & Growth

Solicits client reviews, responds to online feedback, and monitors brand mentions across platforms.

UniversalProfessional
G

Gugu

Client Onboarding Coordinator · Client & Customer Success

Guides new clients through setup, collects required documents, and ensures a smooth first experience.

UniversalProfessional
T

Tlotliso

Client Retention Specialist · Client & Customer Success

Runs satisfaction surveys, flags at-risk accounts, and triggers re-engagement outreach.

UniversalProfessional
B

Began

FAQ & Knowledge Base Assistant · Client & Customer Success

Answers common client questions from a knowledge base, reducing repetitive support tickets.

UniversalProfessional
P

Phelelani

Hiring & Onboarding Coordinator · HR & People Operations

Posts job ads, screens resumes, schedules interviews, and manages new-hire paperwork.

UniversalProfessional
P

Phumelele

Policy & Handbook Assistant · HR & People Operations

Answers staff questions about company policies, leave balances, and workplace procedures.

UniversalProfessional
S

Sipho

Document Processor & Filing Clerk · Document & Data Management

Extracts data from uploaded documents, categorizes files, and maintains organized digital records.

UniversalProfessional
S

Sibusiso

Report & Dashboard Builder · Document & Data Management

Compiles weekly/monthly performance reports and KPI summaries from business data.

UniversalProfessional
M

Mogale

Internal Help Desk Assistant · IT & Operations Support

Troubleshoots common software and workflow issues, resets passwords, and guides staff through tech problems.

UniversalProfessional
N

Nomthandazo

Vendor & Subscription Manager · IT & Operations Support

Tracks software licenses, renewal dates, and vendor contracts so nothing lapses unexpectedly.

UniversalProfessional
A

Alson

Code Review & PR Assistant · Engineering & DevOps

Reviews pull requests, suggests improvements, catches common bugs and security issues before merge.

Technology & SoftwareProfessional
A

Ali

Incident Response Coordinator · Engineering & DevOps

Monitors alerts, triages incidents, coordinates response, and writes post-mortems.

Technology & SoftwareProfessional
S

Samukelo

DevOps & CI/CD Specialist · Engineering & DevOps

Manages deployment pipelines, infrastructure monitoring, and build optimisation.

Technology & SoftwareProfessional
N

Nondumiso

Product Analytics Specialist · Product & Design

Analyses user behaviour, generates product insights, and produces A/B test reporting.

Technology & SoftwareProfessional
B

Busisiwe

UX Research Assistant · Product & Design

Synthesises user feedback, organises usability test findings, and identifies UX patterns.

Technology & SoftwareProfessional
M

Mlamuli

Security & Compliance Auditor · Technical Operations

Scans for vulnerabilities, reviews access controls, and generates compliance reports.

Technology & SoftwareProfessional
T

Thabisile

Technical Documentation Writer · Technical Operations

Generates and maintains API docs, runbooks, and architecture decision records.

Technology & SoftwareProfessional
B

Bongeka

Technical Support Engineer · Technical Operations

Handles escalated support tickets, reproduces bugs, drafts solutions, and maintains the knowledge base.

Technology & SoftwareProfessional
Z

Zimbili

Backend / Full-Stack Engineer · Engineering

Writes, reviews, and maintains production code. Implements features, fixes bugs, writes tests, ships PRs.

Technology & SoftwareProfessional
M

Mzwakhe

Frontend Engineer · Engineering

Builds polished user interfaces from design specs. React, Next.js, Tailwind, shadcn/ui.

Technology & SoftwareProfessional
S

Sandile

QA Engineer · Quality Assurance

Writes test plans, executes test suites, reports defects, ensures quality before releases.

Technology & SoftwareProfessional
N

Nomandla

UI / UX Designer · Design

Generates and maintains design systems, color palettes, typography, and component specs.

Technology & SoftwareProfessional