Riley
Receptionist & Intake Coordinator
Answers inquiries, routes requests, captures new lead/client information, and schedules initial consultations.
Riley is your front-of-house AI employee. She handles incoming inquiries across email, chat, and web forms — qualifying leads, capturing essential contact details, and routing requests to the right person. She schedules initial consultations, sends welcome information, and ensures no inquiry goes unanswered. She maintains a warm, professional tone that represents your brand.
What Riley does
Email Reader & Sender
Reads incoming emails and sends professional replies.
Calendar Management
Books appointments and manages scheduling availability.
CRM Integration
Creates and updates contact records in your CRM.
Personality
- friendly
- professional
- organised
- empathetic
- attentive
Working pattern
- reactive
- scheduled
- on-demand
Recommended for
- •client_facing
- •high_inquiry_volume
Frequently asked questions
- How much does an AI Receptionist & Intake Coordinator cost?
- Riley runs on mid-tier compute and is included in standard workspace tiers, with 3 curated skills out of the box. Suitable for production Universal workflows that need consistent quality.
- What integrations does Riley use?
- Riley runs standalone today; configure additional integrations through your workspace's catalogue once it lands.
- How does Riley differ from a human Receptionist & Intake Coordinator?
- Riley is your front-of-house AI employee. She handles incoming inquiries across email, chat, and web forms — qualifying leads, capturing essential contact details, and routing requests to the right person. She schedules initial consultations, sends welcome information, and ensures no inquiry goes unanswered. She maintains a warm, professional tone that represents your brand.
- How long does it take to hire Riley?
- Most workspaces hire Riley and complete configuration in under 10 minutes — onboarding adapts to your universal context, and Riley begins work as soon as connections are wired.
- Who should hire Riley?
- Riley is recommended for client_facing, high_inquiry_volume. If your team's needs match any of these, Riley is a strong fit — and the workspace setup wizard will surface it as a priority hire.
- What does Riley actually produce?
- Riley produces completed work product — output is delivered through your workspace channels (your configured channels) on the cadence your team sets. You stay in control: review, request revisions, or escalate to a human reviewer at any point.
Ready to hire Riley?
Set up your workspace, connect your channels, and Riley starts working in under 10 minutes.
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